Frequently Asked Questions

Why can't JPEGView and Photoshop open my JPEG files?

Some applications that read JPEG files do not understand the progressive JPEG format.  Turn off the Progressive option in Screen Catcher before saving JPEG files if you need to open JPEG files with one of these applications.


Why has Auto File suddenly started saving my snapshots on the desktop?

The folder that you set in the Auto File dialog has been deleted or moved so that Screen Catcher cannot find it.  Use the Auto File command in Screen Catcher's Capture menu to select a new folder.


When I take a snapshot, Screen Catcher "clicks", but nothing happens.

You are probably saving the snapshots to the clipboard or automatically to a file, but expecting Screen Catcher to put them in a new window.  Check the destination of your snapshots in Screen Catcher's Capture menu.


I have "Include Cursor" selected, but the cursor is not in my snapshots.

Screen Catcher cannot currently capture the cursor on some Macintosh models.  Many of the PCI-based PowerMacs have cursor support built into the video hardware, which makes the cursor "invisible" to screen capture programs.  We hope to fix this in an upcoming release.


When capturing snapshots of windows, the contents of the window sometimes changes before Screen Catcher captures the image.

Because Screen Catcher moves windows around when you use the Capture Window command, it must allow the application to update the contents of the window to make sure you everything is visible.  If the window contents are changing, Screen Catcher may "miss" the image you want.  The solution is to use a different capture mode - either Region or Screen - that doesn't have to allow the application to update the window.